Refund policy

Last updated: June 29, 2026

At VoriHaus, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to make the return process as easy and straightforward as possible.

Order Cancellations

Orders may be canceled within 24 hours of being placed by contacting us at info@vorihaus.com. Please include your order number so we can process your request promptly.

After the 24-hour window, we cannot guarantee that your order can be canceled, as it may already be in processing or prepared for shipment. Once an order has been shipped, it can no longer be canceled. However, you may return the item after delivery in accordance with the return policy below.

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30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must be:

• Unused and unassembled
• In its original condition
• Returned with all original packaging, accessories, manuals, and tags

Our customer support team will guide you through each step of the return process.

Restocking Fee: $0 — We never charge restocking fees.

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Return Policy Summary

• Return Window: 30 days from the date your order is delivered
• Item Condition: Must be unused, in original condition, and include all original packaging and accessories
• Easy Returns: Our support team is available to help throughout the process
• Restocking Fee: $0

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Return Shipping Costs

Defective, Damaged, or Incorrect Items

We will cover all return shipping costs if the item:

• Arrives damaged during shipping
• Is defective
• Is the wrong product or incorrect order

There is no cost to you in these situations.

Customer-Initiated Returns

If you wish to return an item because:

• You ordered the wrong product
• The item doesn't meet your needs
• You changed your mind

The customer is responsible for the actual return shipping cost.

Please note that original shipping charges are non-refundable.

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How to Start a Return

Step 1: Contact Customer Support

Email info@vorihaus.com with your order number and a brief explanation of the reason for your return.

Step 2: Prepare Your Return

Place the item back in its original packaging along with all included accessories, manuals, tags, and documentation.

Step 3: Ship Your Package

Once your return is approved, we'll provide return instructions. Please ship the item using the carrier or shipping method outlined in your return authorization email.

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Orders Lost in Transit

If your order has not been delivered within the estimated delivery timeframe, please reach out to us at info@vorihaus.com with your order number.

We will investigate the shipment with the carrier. If the package is confirmed lost, we will either:

• Send you a replacement at no additional cost, or
• Issue a full refund to your original payment method

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Exchanges

If you'd like to exchange your purchase for a different size, color, or another product, simply contact us at info@vorihaus.com. Our team will gladly help you arrange an exchange as quickly as possible.

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Refunds

Inspection

After your return arrives, our team will inspect the item to verify that it meets our return eligibility requirements.

Processing Time

Once your return is approved, your refund will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Non-Returnable Products

Certain items cannot be returned due to hygiene or safety reasons. Any non-returnable products will be clearly identified on their respective product pages before purchase.

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Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page along with an updated Last Updated date.

By continuing to use our website after changes are published, you agree to the terms of the revised policy.

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Questions?

Browse our Frequently Asked Questions (FAQ) for quick answers, or reach out to our Customer Support Team—we're always happy to assist.